PRIVACY POLICY OF GEPAK
Version: January 2025
This privacy policy describes (in full transparency and in accordance with applicable laws and regulations) the basis on which we process your personal data when you visit our websites, purchase our products, communicate with us, or otherwise use our services ("services").
Please read the following carefully to understand how we handle your personal data and what our policies and practices are in this regard.
SCOPE
For the purposes of this privacy policy, "personal data" refers to all information that we can trace back to you as an individual, as further described in the section "Personal Data We Collect."
This privacy policy applies to all personal data that we collect and use from the following individuals:
WHO WE ARE
Depending on where you live and which of our services you use, this website is managed by GEPAK, headquartered in De Meern, (hereinafter referred to as "GEPAK," "we," or "us").
PERSONAL DATA WE COLLECT
The personal data we collect about you when you use our services include the following:
Your Contact Details: Your name, address, and other contact information, such as your phone number and email address, as well as other contact details you provide to us.
Automatically Collected Data: When visiting our website, we automatically collect data through your browser or device using cookies and other technologies to track visitors on the website (such as Google Analytics) and to gather information about your use of our website. Please read our cookie policy if you want to know more about this.
Your Financial Data: These are the financial details provided to us (either upon request or voluntarily) that can be linked to you as a customer, employee, or individual, such as bank details or billing information.
Your Personal Characteristics: Including your gender or other personal characteristics requested to correctly address you as a customer or as the representative of a customer.
Video Recordings: When you enter our buildings or premises, you are recorded by our surveillance cameras (CCTV). Video recordings of you may also be made during events and trade shows we attend and where we make video recordings.
Your Profession and Position: This also includes data about the specific industry in which you are active.
Your Use of Our Services: We collect data related to your use of our services, such as the purchases you make (whether online or as part of the sales process), the amount and date of your purchase, the product or service you purchase, place of purchase, payment method, etc.
Your Communication Data: Your questions, complaints, and other data we receive when we communicate with you via email or online.
Other Personal Data: This includes any personal data you provide to us during your contractual relationship with us, provided both voluntarily and upon request.
HOW WE USE YOUR PERSONAL DATA
GEPAK collects and processes your personal data for the purposes mentioned below and within the limits of the law. Please note that we may also use the information we already have about you for the same purposes.
For the Execution of Our Agreement with You: To fulfill obligations arising from contracts between you and us, and to provide you with the information and services you request, including managing and processing your requests, questions, or complaints. This includes providing customer service upon request, sending appointment reminders, responding to your inquiries, providing technical support, and essential information about the services you use, etc.
For Our Legitimate Commercial Interests: We process your personal data (both in groups and on an individual basis), such as your contact details and your electronic identification data, for promoting our products and services, as well as to contact you for marketing purposes or other commercial objectives if you are an existing customer. Additionally, we may use your personal data to analyze and improve the quality of our products and services, for example, to provide customer service and aftercare, and also to better understand you as a customer (optimization of the customer relationship). We assess what might be of interest to you, measure and evaluate the effectiveness of advertisements we show you and others, and it enables us to send relevant advertisements. Moreover, based on your historical use of our services, we send you targeted advertisements or other marketing materials tailored to your personal preferences and experiences.
We may also use your personal data for other legitimate business interests such as exercising and expanding our business activities, developing and improving or modifying our services, collecting aggregated statistics about users of our services; assisting with security and fraud prevention; managing our website and for internal processing, including troubleshooting, data analysis, testing, research, and statistical purposes. To maintain the integrity of our systems (for example, to prevent hacking and spam); to support our business operations, to implement our policies and procedures.
Use of Data Based on Your Consent:
We may also use your personal data as mentioned above in the section 'Personal Data We Collect' to send you marketing communications (such as newsletters, offers, news about products and services) via email or other electronic means, by phone or by mail (such as brochures), but we only do this when you have given us permission.
To Comply with Our Legal Obligations: All data mentioned above in the section 'Personal Data We Collect' may be used by us to comply with legal obligations, such as maintaining proper business administration, complying with legitimate requests from government agencies and public authorities, as well as complying with applicable laws and regulations and other legal obligations.
INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA
In most cases, your personal data will be processed within the European Union. However, please note that GEPAK, in limited cases, uses external service providers located outside the European Union. As a result, it may be necessary for us to transfer your personal data outside the European Union. In such cases, we will take adequate safeguards (and, where necessary, additional measures) to ensure that your personal data is provided with a level of protection essentially equivalent to the level of protection guaranteed within the European Union, such as entering into standard contractual clauses approved by the European Commission with the recipients of your data.
SECURITY
GEPAK takes reasonable measures to ensure that your personal data is adequately secured through appropriate technical, physical, and organizational measures to protect it against unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or intentional destruction, as well as loss.
We take steps to limit access to your personal data to those who need access for one of the purposes outlined in this privacy policy. Additionally, we contractually require third parties to process your personal data with the same level of confidentiality and to safeguard the integrity and security of your data.
DATA RETENTION
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and processed (such as the time needed to provide customer service, respond to inquiries, or resolve technical issues), unless a longer retention period is required to comply with legal obligations or to defend ourselves against legal claims.
YOUR RIGHTS
Under the conditions laid down by applicable law, you have the right to request, access, correct, update, restrict, object to the processing of, or delete the personal data you have provided to us. You may also request an electronic copy of your personal data for transfer to another company. We will respond to your request in accordance with applicable law.
Please indicate in your request which personal data you wish to have changed or removed from our database, or let us know what restrictions you would like to impose on our use of your data. We will aim to comply with your request as soon as reasonably possible.
Please note that we may need to retain certain personal data for recordkeeping purposes and/or to complete transactions you initiated prior to your request.
If you have given consent for the processing of your personal data, you may withdraw that consent at any time. This withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
You may file a complaint with a supervisory authority, preferably in the EU member state in which you reside, if you believe the collection and processing of your personal data violates this privacy policy or applicable data protection laws.
OTHER WEBSITES
Our websites may, from time to time, contain links to and from third-party websites such as our business partners, social networks, industry organizations, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for these policies. Always read the privacy policies of these websites before submitting any personal data.
CHANGES TO THIS POLICY
This privacy policy may be updated from time to time. If we make a fundamental change in the nature of how we use your personal data, or if the change is otherwise relevant to you, we will inform you well in advance of the change taking effect.